What role does empathy play in conducting interviews?

Empathy plays a crucial role in conducting interviews by helping to build trust and rapport with the interviewee. When the interviewer demonstrates understanding and sensitivity to the interviewee's emotions and experiences, it creates a more comfortable environment. This openness encourages interviewees to share information more freely, as they feel valued and heard.

Establishing this connection can lead to more honest and comprehensive responses, making the interview more successful and productive. In situations that may be stressful or intimidating, a display of empathy can help to ease defenses, fostering a sense of safety that is essential for effective communication. This dynamic is particularly important in interviews related to sensitive subjects, where the interviewee might feel vulnerable or reluctant to disclose information. Thus, the practice of empathy is a powerful tool for interviewers to enhance the quality of their interactions and obtain pertinent information.